Terms of service

These terms govern your use of malteez.com and any purchase you make from us. By using the site or placing an order, you agree to them. Please read carefully.

1. About us

Malteez is operated by Malteez, a New York limited liability company. Registered address: 6103 5th Avenue, Brooklyn, NY 11220. All references to “we,” “us,” and “Malteez” refer to this entity.

2. Orders and pricing

Prices on the site are listed in US dollars and exclude applicable taxes and shipping, which are added at checkout. We reserve the right to correct pricing errors and to cancel any order for which an incorrect price was displayed — if we do so, you'll be refunded in full.

Order confirmations are receipts of your order, not acceptance of it. We may cancel an order for reasons including inventory unavailability, payment authorization failure, or suspected fraud.

3. Payment

Payment is charged when you place the order. We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed by our payment providers and are subject to their terms.

4. Returns and refunds

Returns are governed by our returns policy, which forms part of these terms.

5. Shipping and risk of loss

Delivery timeframes are estimates, not guarantees. Risk of loss and title passes to you upon delivery to the shipping carrier — after that, damage or loss claims go through the carrier or through us under our shipping policy.

6. Product descriptions

We work hard to describe products accurately, but we don't warrant that every detail is error-free. Colors may vary slightly between screens and physical goods. If you receive something substantially different from what was described, tell us and we'll make it right.

7. Intellectual property

All content on the site — text, images, logos, layouts — is owned by Malteez or our licensors and is protected by copyright and trademark law. Personal, non-commercial browsing is fine; anything else needs written permission.

8. Prohibited use

You agree not to scrape, republish, resell, or use automated systems to access the site beyond what a normal browser session allows, and not to submit false or misleading information at checkout.

9. Limitation of liability

To the maximum extent permitted by law, Malteez's total liability arising from any order will not exceed the amount you paid for the order in question. Nothing in these terms limits rights you have under mandatory consumer protection law.

10. Governing law

These terms are governed by the laws of New York, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts sitting in Albany County, New York.

11. Changes

We may update these terms from time to time. Material changes will be announced on this page with an updated date; continued use of the site after a change means you accept the new terms.

12. Contact

Questions about these terms? Email email us.