Frequently asked questions
Orders & shipping
How fast will my order ship?+
Orders placed before 2pm ET on a business day ship the same day. Standard delivery is 3–5 business days. See our shipping page for full rates and international info.
Where's my order?+
You'll get a tracking link by email when it ships. If it's been more than 24 hours since your confirmation email and you haven't seen tracking yet, contact us.
Can I change or cancel an order?+
Only if it hasn't shipped yet. Email support the moment you notice and we'll do our best. Once it's on a truck, the easiest path is to accept delivery and return it for a full refund.
Do you ship internationally?+
Yes — to Canada, Mexico, the UK, and most of the EU. Duties and taxes are the recipient's responsibility.
Returns
How do returns work?+
Free 90-day returns on almost everything. Start one from our contact page — we'll email you a prepaid label within a business day. Refunds hit your card 5–7 business days after we receive the return.
Do I need the original packaging?+
No. As long as the item's in the condition you'd want to receive it in, we're not picky about packaging.
Are there any items that can't be returned?+
Opened personal-care items, custom-made goods, gift cards, digital downloads, and items marked final sale. Everything else is fair game.
Products
How do you choose what to sell?+
Every product goes through three checks — is it built to last, is it fairly priced for what it is, would we recommend it to a friend without qualifiers. If any of those fails, it doesn't make the store.
Are the reviews real?+
Yes. Reviews come from verified buyers only, and we don't edit, delete, or reorder them — the star ratings you see are the star ratings customers actually gave.
Something's out of stock — will you restock?+
Usually. Restock timing varies by vendor, but most bestsellers come back within 2–4 weeks. Email us the product handle and we'll add you to the notify list.
Payment & security
What payment methods do you accept?+
All major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal. Buy-now-pay-later is available at checkout on eligible orders.
Is the checkout secure?+
Yes. Checkout runs on Shopify's PCI-DSS Level 1 infrastructure with 256-bit SSL encryption. We never see or store your full card number.
Do you offer gift cards?+
Yes — digital gift cards in $25 to $500 denominations. They never expire and can be applied at checkout on any order.