Privacy policy | Malteez

This policy explains what personal information Malteez (“Malteez,” “we,” “us”) collects about you, how we use it, and the choices you have. It applies to malteez.com and any related services we operate.

What we collect

Information you give us. When you place an order, create an account, subscribe to our newsletter, or contact support, you provide us with your name, email address, shipping address, phone number, and payment details. Payment details go directly to our payment processor (Shopify Payments and/or Stripe) — we never see or store your full card number.

Information collected automatically. When you browse the site we collect IP address, device and browser information, referring URL, pages viewed, and time spent, via cookies and similar technologies. We use this to keep the site fast, prevent fraud, and understand which pages people find useful.

How we use your information

To fulfill your orders and deliver customer support
To send transactional emails (order confirmations, shipping updates, receipts)
To send marketing emails if you've subscribed — you can unsubscribe from any of them at any time
To detect and prevent fraudulent activity and secure the site
To comply with legal obligations (tax reporting, subpoenas)

Who we share it with

We share the minimum necessary data with vendors that help us run the store: our commerce platform (Shopify), payment processors, shipping carriers, email service provider, and analytics tools. Each of them is contractually bound to use your data only to provide services to us.

We do not sell your personal information to marketers or data brokers.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export the personal data we hold about you, and to opt out of certain uses. Email email us to make a request; we'll respond within 30 days.

Cookies

We use essential cookies to run the site, analytics cookies to understand usage, and marketing cookies to measure the performance of our ads. You can control non-essential cookies through the cookie banner at your first visit, or through your browser settings.

Contact

Questions about this policy or your data? Email email us, or write to us at
Malteez
6103 5th Avenue
Brooklyn, NY 11220