Returns

Not right? Send it back on us. We give you 90 days from the delivery date to return anything you bought from Malteez, for any reason. No receipt required. No restocking fee. No “final sale” asterisks on 90% of the catalog.

How to start a return

1. Head to our contact page and tell us the order number and which items you're returning.
2. We'll email you a prepaid return label within one business day.
3. Pack the item, drop it off at any USPS or UPS location, and you're done.

When you'll see your refund

Refunds go back to your original payment method within 5–7 business days of us receiving the return. Some banks take an additional day or two to display the credit — that's on their end, not ours.

Exchanges

We don't do direct exchanges. It's faster and cleaner to just start a return, and re-order what you actually want — that way you don't wait on inventory sitting in transit both ways.

The small print

A handful of categories are excluded from free returns:

• Personal-care items opened after delivery (hygiene reasons)
• Custom or made-to-order goods (marked at time of purchase)
• Gift cards, digital downloads, and final-sale items (clearly marked)

Everything else is fair game. If you're not sure whether something qualifies, just ask us before shipping it back.

Damaged or defective on arrival

If your order shows up damaged or with something missing, please contact us within 30 days. We'll cover replacement shipping and skip the return step entirely.